Features Why Zuriey POS Add-ons Comparison Pricing FAQ
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Help & Knowledge Base

Frequently Asked Questions

Find quick, transparent answers about setting up your shop, offline sales continuity, hardware setup, MTN MoMo integration, and GRA VAT compliance.

Getting Started & 14-Day Free Trial

Yes! Every new store registration receives an immediate 14-day full-access trial. You can add inventory items, configure cashiers, test barcode scanners, and ring up real transactions with zero credit card commitment.
You can set up your store in under 10 minutes. If you have an existing product list in Excel or CSV, our bulk import tool uploads thousands of items with prices, barcodes, and current stock counts instantly.

Offline Reliability & Hardware Setup

Yes! Zuriey POS is built with an offline-first browser engine. Your cashiers can continue barcode scanning, ringing up items, taking cash/MoMo, and printing thermal receipts uninterrupted. When connection returns, all cached transactions synchronize automatically to your master cloud account.
Zuriey POS supports all standard 58mm and 80mm ESC/POS thermal receipt printers (USB, Bluetooth, Wi-Fi, Ethernet), automatic electronic cash drawers, and 1D/2D USB/wireless barcode scanners.
Absolutely. Zuriey POS runs on any modern web browser (Google Chrome, Microsoft Edge, Safari) across Windows laptops, MacBooks, Android touch POS terminals, and iPads.

Mobile Money & GRA VAT Compliance

In Zuriey POS, cashiers record the customer's Mobile Money phone number and transaction ID on the checkout screen. Cashiers must reconcile shift balances with the merchant wallet statement at closing time, ending fake SMS trickery.
Yes. Zuriey POS automatically calculates Standard VAT (15%), NHIL (2.5%), GETFund (2.5%), and COVID-19 HRL (1%), prints your official Tax Identification Number (TIN) on receipts, and exports compliant tax schedules for monthly GRA filing.
Yes! Multi-tender payment is fully supported. For example, on a ₵300 sale, the customer can pay ₵100 in Cash and ₵200 via MTN MoMo. Both tenders are logged cleanly on the receipt and ledger.

Multi-Store Operations & Cedi Subscriptions

Yes! You can link all your branch locations and warehouses under a single company account. Issue stock waybills between shops, monitor employee sales, and review combined profit and loss reports from your phone anywhere in the world.
Yes, all our subscription plans are fixed and billed in Ghanaian Cedi (₵). You can pay via MTN MoMo, Telecel Cash, or local debit card, protecting your business from foreign exchange rate fluctuations.

Have a Custom Question?

Our Accra and Kumasi customer support team is available 24/7 on WhatsApp to answer questions or set up a personalized demo.

Ask on WhatsApp Typical response time: Under 5 minutes
Direct Help Channels
Support Desk: talk@zuriey.com
Hotline: +233 312299710
Locations: Accra, Takoradi, Tamale, Bolga & Kumasi, Ghana
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